Refund policy

Damaged, flawed or wrong item: replaced free, within 30 days. If your order arrives damaged, has a fault, or is not what you ordered, email hello@hearthandnorth.com within 30 days of delivery with your order number and a clear photo of the problem. We will send a replacement at no charge. You do not need to send the original back unless we ask. If a replacement is not possible, we will refund you in full to your original payment method.

Changed your mind: sized items, within 30 days. Hoodies, crewnecks, tees, long sleeves and joggers can be returned within 30 days of delivery if they are unworn, unwashed, free of smoke or pet hair, and in original condition. Email us first for a return address. You pay the cost of shipping the item back. Once it arrives and has been checked, we refund the price of the item to your original payment method. Original shipping charges are not refunded. Hats, blankets, the journal and the bag are final sale unless faulty.

Exchanges. We do not process exchanges. Return the item for a refund and place a new order.

Refund timing. Refunds are issued within five business days of approval. Your bank or card provider may take a further five to ten business days to show it.

Cancellations. To cancel or change an order, email within two hours of placing it. After that the order is usually already underway and cannot be cancelled.

Wrong address. If a parcel comes back to us because the address was entered incorrectly, we will contact you to arrange re-shipment. A second shipping charge applies.