FAQ

1. Where do you ship?
Anywhere in Canada, every province and territory. Not outside Canada yet. If you are in the United States and want something, email us and we will let you know when that changes.

2. What does shipping cost?
$9.99 flat. Orders of $120 and over ship free.

3. How long does it take?
Orders are processed within one to three business days, then delivery takes one to two weeks by post, sometimes longer for blankets and remote addresses. Plan on two to three weeks door to door. You get tracking the day it ships.

4. What if it arrives damaged or wrong?
Email a photo within 30 days and we replace it free. No return needed.

5. Can I return something?
Sized items, within 30 days of delivery, unworn and unwashed. You pay return shipping; we refund the item to your original payment method. Hats, blankets, the journal and the bag are final sale unless faulty.

6. Can I exchange for another size?
No direct exchanges. Return it for a refund and order the size you need. It is faster.

7. How do the sizes run?
Relaxed on the hoodies and crews, oversized on the Oversized Tee, regular on the Everyday Tee. Between sizes, size up. If you are unsure, email us your usual size and the brand it comes from and we will tell you what to order.

8. How do I wash it?
Fleece and tees: machine wash cold, inside out, tumble dry low. Blankets: machine wash cold, tumble dry low, no bleach. Hats: spot clean.

9. Can I cancel?
Within two hours of ordering, yes. After that it is usually already underway.

10. Do you do custom or corporate orders?
For company logos, team gear or larger runs, email hello@hearthandnorth.com. Custom and corporate orders usually start at twelve pieces.

Questions we did not cover? Write to hello@hearthandnorth.com.